Tips and Tricks for Call Center Support Agents
Many businesses operate call centers so that their customers can receive fast, reliable, and great assistance for various reasons. If you are managing or running your company’s call center, you will...
Simplicity Blogs and News
The Simplicity VoIP blog is our resource to you for VoIP and Telecom News, Events, and Literature
Common Business Communication Styles
The way a company communicates with its customers and team members offers a unique insight into its...
8 Ways to Support Your Remote Teams
Even though we are two years past the start of the COVID-19 pandemic, and workers are now more...
Network Jitter: What Is It, and How Do I Fix It?
Feeling jittery? We’re not talking about that feeling you get when you have too much coffee before...
8 Things to Know Before Switching to VoIP
Whether personally or professionally, implementing change is exciting, but can also be scary. If...
How Does Cloud Telephony Improve Your Business
Cloud telephony has become quite popular over the past few years and has become a necessity for...
How to Offer 24/7 Support for Customers
Modern customers desire immediate and convenient service. They don’t want to wait long (if at all),...
How to Choose Between an On-Premise and Cloud-Based Call Center
When a business decides to open up their own call center, they have to make many important...
What to Do If Your Caller ID Shows Up as "Potential Spam"
For businesses, especially those involved in sales or marketing, making calls to prospective...
RAY BAUM’s Act – Are You Ready?
You’ve probably never heard of Ray Baum, but he’s the namesake of new regulations that aim to help...