Value of Texting for Businesses
For 38% of Americans, their cell phone is the most important thing they own, according to an SMS Survey Report. According to the New York Times, in 2020, just over one trillion personal and...
Simplicity Blogs and News
The Simplicity VoIP blog is our resource to you for VoIP and Telecom News, Events, and Literature
Top 10 Benefits of VoIP
There are various benefits of adopting a VoIP system over traditional ones. Many companies are...
VoIP Headsets: Types and Benefits
VoIP is booming! Most businesses have finally switched from traditional landlines to modern VoIP...
How Automatic Call Distribution (ACD) Enhances Customer Service
Unfortunately, almost every customer has at least one negative experience with customer service and...
Top 6 Call Tracking Metrics
Inbound calls are the best source of leads over any other channel. They are the source of the...
In Case You Missed It: Version 42 Webinar
We want to thank everyone who attended our Version 42 webinar on May 19. We unveiled new offerings...
Version 42 Offers Call Center Enhancements
Simplicity is committed to providing our clients with the most up-to-date features that enable your...
Version 42 Offers an Improved User Experience
Simplicity is committed to providing our clients with the most up-to-date features that enable your...
E911: A New Feature of Version 42
Simplicity is committed to providing our clients with the most up-to-date features that enable your...
Call Transcription & Sentiment Analysis: New Features of Version 42
Simplicity is committed to providing our clients with the most up-to-date features that enable your...