Many businesses no longer buy into the belief that all calls must be answered and handled by a live person. This is an expensive staffing cost and is not able to be staffed 24/7/365. Besides, you and...
In layman’s terms, sales enablement is the process of giving your sales and customer support teams...
The use and popularity of Artificial Intelligence (AI) is growing every day. AI has already begun...
IVR menus have long held a poor reputation. Many customers become aggravated and choose to speak...
Many organizations are hesitant to make the switch from traditional communications systems to new,...
Since the beginning of the pandemic, Microsoft Teams has been steadily growing its user base, with...
To ensure you are getting the most out of your phone system, our Simplicity engineers are releasing...
During the past three weeks, the country’s typical business day and the way we work has been turned...
