As VoIP technology has improved over the past decade, it is rapidly becoming a mainstream option for businesses both large and small. It’s a buyer’s market – there are hundreds of VoIP providers to choose from – some that are household names and some that are smaller. The features are rich and the ability to have an enterprise grade phone system is within reach at a reasonable price.
Businesses and enterprise executives are seriously evaluating the possibilities of moving some or all of their companies’ hardware and/or IT infrastructure to the cloud. There are many benefits from this migration, but in order to be efficient and to reduce possible work place disruptions and downtime, numerous considerations with regards to cloud environments and service delivery need to be contemplated.
There are many benefits of moving your contact center to the cloud. Namely cost savings and the inflexible nature of on-premise solutions. To view the 10 top reasons, see the infographic below.
As technology and delivery models evolve, the as-a-Service option has become more popular and common in today’s businesses. There are numerous reasons for this shift including cost containment and ease of procurement.