Larry Sims has been promoted to VP of Network Engineering at Simplicity VoIP. In this new role, he will oversee Simplicity’s Class-5 netsapiens VoIP switch, develop new features and functionality, and support the very foundation of our company’s mission: to provide our customers the best UCaaS experience backed by exemplary client service. “Larry manages the very backbone of Simplicity’s top-notch technology and services,” says Ben Humphreys, CEO of Simplicity VoIP and Comtel Communications, “and plays an essential in our continued success.”
I was able to catch Larry for a Q & A interview to learn more about his new position and what this will mean for both existing and new clients with Simplicity VoIP services.
Q: Hi Larry, can you tell us how long you have worked with Simplicity, and how your position has evolved with the developments of the industry.
Larry: This will mark my 6th year with Simplicity. My position has evolved as the company has grown and become more competitive in the marketplace. Once Simplicity deployed their own Class 5 VoIP switch, it became my duty to keep all instances up and running to maximum capability. Among other tasks, I am responsible for in-house upgrades, product developments, and supporting the increased need for integrations to better serve our customers.
Q: How long have you been in this line of work?
Larry: I have been in a variety of technical support and management roles in the industry for more than 26 years.
Q: How did you get into this line of work?
Larry: My Dad was in this line of work for more than 50 years. I would go on jobs with him when I was little and then became more interested when I got older. My Dad was a very positive influence in my life.
Q: What specific types of things do you do to keep all systems running smoothly?
Larry: I work diligently maintaining peak performance of our geo-redundant servers, on fraud prevention, and facilitating CRM integrations. I am persistent in monitoring our systems to ensure a maximum up-time and quality of service for an excellent customer experience.
Q: At Simplicity, why is this position so important? How does it help the customer and help the company?
Larry: Our clients rely on our products and technology to be on the cutting-edge and perform at a high level of quality. With constant monitoring of the performance of routers and servers and running regular systems analysis, we are stable and perform consistently. In keeping up with continuous upgrades and new or improved technology, we offer a complete UCaaS solution and ultimately an enhanced customer experience. At Simplicity, we pride ourselves on our best-in-class technology and first-class service.
Q: It seems like you have a big responsibility to keep all systems ship shape, are there any other elements to your new position?
Larry: My work helps our other departments such as Client Services technical support, our sales team, and marketing department. It helps all our departments align, toward our mission: to provide our customers the best UCaaS experience backed by exemplary client service. It begins with our platform and technology.
“UC has saved as much as 20 minutes per employee, per day.” -Chadwick Martin Bailey
Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience. It’s Class 5 geo-redundant VoIP platform is offered in addition to fax-to-email, phones and equipment, and managed services. Named as Richmond’s 11th fastest growing company by Richmond BizSense in 2018, Simplicity VoIP’s key to success is its on-site service, installation and training supported 24/7/365 by a world-class client services team.