Simplicity VoIP & Comtel Promote 3 Client Services Team Members

Amy Humphreys
Simplicity VoIP & Comtel Promote 3 Client Services Team Members

Three proven Simplicity and Comtel Client Services team members are promoted.

  • Lenada Crabb as Director of Client Services – Simplicity VoIP
  • Patrick Messick as Director of Client Services – Comtel Communications
  • Mike Martin as full-time Sales Engineer – Simplicity VoIP

Ms. Crabb has been with the company for 14 years serving in a number of roles within the Client Services department. As Director of Client Services, she will be responsible for the team managing all aspects of provisioning, porting, post-sales trouble/repair support for Simplicity VoIP.

Mr. Messick is a seasoned industry veteran with 18 years of experience 5 years of which has been with Comtel. As Director of Client Services, he will be responsible for quoting, presales, post-sales trouble/repair support for Comtel.

Mr. Martin has been with the company for 12 years serving in a number of roles in Client Services, including installation and operations manager. In the full-time role of Sales Engineer, he will be responsible for pre-sales support, quoting, demos, training for clients 25+, and the creation of end-user training collateral for Simplicity VoIP.

“Our team is a tremendous key to the success of Simplicity VoIP and Comtel Communications. They support both our clients and sales reps to streamline the complex landscape of telecommunications and technology procurement,” states Ben Humphreys, CEO of Simplicity VoIP and Comtel Communications. “It is always a pleasure to see team members grow within the company and to be able to acknowledge their achievement with enhanced leadership roles.”

About Simplicity VoIP

Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience. It’s Class 5 geo-redundant VoIP platform is offered in addition to fax-to-email, phones and equipment, and managed services. Named as Richmond’s 11th fastest growing company by Richmond BizSense in 2018, Simplicity VoIP’s key to success is its on-site service, installation and training supported 24/7/365 by a world-class client services team.

 About Comtel Communications

Comtel Communications, a telecom/technology consulting agency based in Richmond, Virginia since 1991, provides best-in-class solutions and unbiased counsel to a diverse group of small, medium, and enterprise-level businesses, totaling more than $18.2M in annual billings. Leveraging unique access to 350+ national and international providers, Comtel benefits its clients through competitive quotes from multiple sources, to ensure their business goals are met with current and dynamic telecom and technology services. Acting as a partner, long after contracts are signed and services are deployed, Comtel offers superb back-office support to manage upgrades, track orders, and provide training to clients.


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